07 5573 0860

WE BULK BILL ALL PATIENTS | OPEN 7 DAYS MONDAY - FRIDAY 8AM - 6PM | SATURDAY - SUNDAY 9AM - 1PM

 

**Important Coronavirus Message**

 

If you’ve returned from overseas travel or had contact with someone

who has in the last 14 days, do not book or attend your appointment.

 

Call our reception team for advice.

 

To minimise infection risks, we would ask that only patients attend the practice.

Family members and friends are advised to remain home wherever possible.

If you are experiencing flu like symptoms, please stay at home and call

 

13 HEALTH (13 43 25 84) immediately.

 

 

Dr Dia Al Khatshen

MBBS, FRACGP

Skin Cancer Certificate

 

I have a special interest in Chronic disease management, skin cancer and minor procedures, paediatrics, sports medicine and Joint injection.

 

 

Languages spoken include English, Spanish

and Arabic.

Dr Tanya Casey

MBBS, FRACGP

 

 

Very well experienced Female GP with special interest in antenatal care and care of the newborn, women's health, paediatrics and mental health.

 

Language spoken is English.

 

 

Dr Ouda

MD, FRACGP

Dr Ouda  graduated from the  Mansoura

University in Egypt in 1999.

 

He spent one year working as a general practitioner in upper Egypt before moving to Cairo to work

as an ophthalmology resident.

 

In 2005  Dr Ouda moved to the UK  where he worked as  an Ear, Nose and Throat doctor for over four years. During this period he completed a Diploma in ENT surgery and also passed the Royal College exams for General Surgery.

 

He then completed three years GP training and qualified as a general practitioner in 2015.

He believes in the value of continuing care to

individuals and families.

 

Dr Ouda has experience in all areas of general practice including chronic disease management, ear nose and throat, pediatrics and mental health. He is now performing ear Suctioning at the clinic and also

bulk bills.

 

Dr Ouda speaks English and Arabic and

is currently learning German.

Dr Hla Theingi

MRCGP

 

 

Dr Theingi is a new full time GP who speaks English and Myanmar.  She graduated from Medical University in Yangon, Myanmar and completed a one year internship in Myanmar and then moved to the UK.

 

Dr Theingi has worked in a wide range of medical specialties in the UK (Respiratory medicine, Gastroenterology, Oncology, Colorectal surgery, Orthopaedics, Paediatrics, Psychiatry, A&E and General practice) during her junior and specialist training years.  In addition, she has over 3 years experience in A&E as a clinical fellow.

 

Dr Theingi has been driven by the holistic nature of family medicine, and therefore commenced her GP specialist training in the UK.  She had achieved MRCGP (UK) and attained CCT in 2015.  Since then she has been devoted to providing a comprehensive health care for the individual and family across all ages, genders and diseases of the body.

 

Her special interests are chronic diseases management, women's health, joint injection and minor procedures.

 

 

Dr Bo Bo (Nick) Hein

MBBS, FRACGP, DCH,

Diploma in Skin Cancer Medicine

 

 

Dr Hein has worked in different hospitals across QLD, VIC and NSW for a few years gaining experience in various specialities before his GP training.

 

He is a fellow of Royal Australian College of General Practitioners and has additional qualifications including Diploma in Child Health (Sydney Children’s Hospital) and Diploma in Skin Cancer Medicine.

 

Special interests - He enjoys all aspect of General Practice including Chronic disease Management, Children’s Health, Skin Cancer management and Travel medicine.

 

Dr Hein speaks English and Burmese.

 

Kathy Benn, APD, AN

Accredited Practising Dietitian, Accredited Nutritionist

 

Kathy has completed a Bachelor of Health Science (Nutrition & Dietetics) (Hons) and holds memberships with the Australian Dietitians Association (DAA), Obesity Surgery Society of Australia & New Zealand (OSSANZ), Eating Disorder Association (EDA) and Australia & New Zealand Academy for Eating Disorders (ANZAED).

 

Clinical experience includes hospital and private practice clinics assisting clients with a range of conditions including chronic disease.  Past community projects include writing a cookbook for the elderly, developing corporate based eating programs, partnering with the City of Gold Coast to conduct cooking classes and presentations to various groups on a range of nutrition topics.

 

Speciality areas are using a non-diet approach for weight management, pre/post bariatric surgery and helping those suffering from eating disorders/disordered eating.  Having a particular interest in eating behaviours, Kathy recently returned to university to further her education and skills in Psychology.  Combining the two degrees has assisted in helping people create a more positive relationship with food and breaking free of yoyo dieting.

 

Kathy is passionate about fitness and participating in cycling and triathlon events, plus cooking up

a storm at home!

 

James Sheehan

Physiotherapist

 

James graduated from the University of Queensland with a Bachelor of Physiotherapy (first class honours).

 

  James enjoys working with a wide range of conditions and has developed a strong interest in men’s health and injuries of the back and shoulder. James uses a combination of evidence-based treatments and is very passionate about exercises and other self-management strategies to provide patients with long term solutions.

 

Growing up James was always involved in a wide range of sports including cricket, rugby and running, however these days his activities of choice are hiking and surfing.

 

Available Thursdays 8.00am - 12.00pm

 

 

Our Practice Policies

 

Fees & Billing Arrangements

One way of increasing access to quality health care is by reducing costs to the patients as much as possible.

 

Bulk Billing

We offer Medicare Bulk Billing Service to our patients who hold a current Medicare Card. However, some of our Special Procedures do require a Private Fee which is not covered by Medicare.  Before any procedure is performed, a Doctor will discuss the fee with you where applicable.

 

Private Billing

For patients who do not hold a Medicare Card, we endeavour to keep our fees as low as possible. Payment is expected at the time of consultation and can be made by cash, EFTPOS, MasterCard/Visa. Please speak with the Receptionist for the current fee structure.

 

Appointments

Helensvale Plaza Medical Centre runs an appointment  system.  You can make an appointment by contacting the practice by phone on 07 5573 0860, or booking Online. We also offer Walk-in appointments.

 

      10 Minutes  -  Standard Appointment

      20 Minutes  -  Long Appointment

 

Please inform Reception when booking if you may require a Long Appointment.  If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.

 

Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.

 

Helensvale Plaza Medical Centre aim to adhere to appointment schedules however,  the unpredictable nature of a Medical Practice means that Doctors sometimes run behind time.  This is mostly due to a patient requiring urgent Medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

 

We would really appreciate if you no longer need your appointment to please call and cancel so another patient can book the appointment.

 

Test Results, Repeat Prescriptions, Referrals

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our Receptionists are unable to provide you with your results over the phone.

 

If your Doctor is unavailable another Doctor in the practice would be happy to see you to help with your request.

 

Recall and Reminder System

Committed to preventative care, your doctor will seek your permission to be included on our reminder system.

 

Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.

 

If you do not want to be part of this scheme, please let your doctor or reception know.

 

Communication Policy

It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor they must make an appointment to come in and see their preferred doctor.

 

Reception are happy to put forward requests however it is at the doctors discretion in how they choose to proceed.

 

Disability Facilities

This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor.

 

Car Parking

For your convenience car parking is available in the Helensvale Plaza car park.

 

Home Visits

Home visits and after hours care are available for regular patients who have a condition that prevents them from attending our practice. Visits will be at the discretion of the Patient's doctor. Patients must be registered with our practice and be located within 10km of our practice. Patients are privately billed $50.00 for this service.

 

After hours home visits can be organised by contacting 0487 373 388.

 

Management of Personal Health Information

Your medical records are private and confidential and only available to authorized members of staff. All information at Helensvale Plaza Medical Centre is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.

 

My Health record is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.

 

This practice can now upload a health summary from your records to your My Health Record.

For further information visit www.myhealthrecord.gov.au

 

Suggestions or Complaints

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.

 

      Please:

 

      Phone: 07 5573 0860

      Email:   reception@helensvaleplazamedical.com.au

      Use the suggestion box

 

      Matters which are unable to be resolved within the practice may be referred to:

 

      Office of the Health Ombudsman

      133646 (133OHO)

      complaints@oho.qld.gov.au

      PO BOX 13281

      George Street

      Brisbane    4003

 

 

Privacy Policy

 

Helensvale Plaza Medical Centre is subject to the Privacy Act 1988 (as from March 2014). Helensvale Plaza Medical Centre is also subject to similar State legislation operating in some States and Territories of Australia. This document sets out Helensvale Plaza Medical Centre’s Privacy Policy.

 

The purpose of this document is to explain to you how Helensvale Plaza Medical Centre Complies with confidentiality and privacy obligation. This policy is readily available to all practice patients.

By attending this medical centre, you consent to your personal information being collected, stored and used in accordance with this Privacy Policy.

 

Patient records

All patient records are the property Helensvale Plaza Medical Centre (and not the property of either the patient or the health service provider). This requirement assists, if the need arises, other health service providers in the medical centre in continuing the management of a patient’s needs.

 

Why do we collect your personal information?

Helensvale Plaza Medical Centre collects personal information about you for the primary purpose of providing quality health care, we require your consent to collect this information. It is essential you provide us with your personal details and a full medical history so that we may properly assess, diagnose, treat, and be proactive in your health care needs. We use your information you provide in the following ways.

 

  • Administrative purposes in running our medical practice.
  • Billing purposes, including compliance to Medicare benefits
  • Disclosure to others involved in your healthcare needs, including treating doctors and specialists outside of this medical practice. This may occur through referrals to other doctors, or for medical tests and in reports returned to us following the referrals.
  • Disclosure to other doctors in the practice, locums, registrars and medical students attached to the practice for the purpose of patient care and teaching.

 

What type of personal information is collected and how is it used?

To enable ongoing care, quality improvement with the practice, and keeping up to date with the Privacy Act March 2014  and the National Privacy Principles we wish to provide you with sufficient information on how your personal health information may be used or disclosed and record your consent or restrictions to this consent.

 

  • For accounting procedures and the collection of professional fees.
  • The diagnosis and treatment of any health condition, including the communication of relevant information only to practice staff, specialists and other health care providers to ensure quality care is delivered. Accreditation and quality assurance activities are conducted by professional trained non treating practitioners and qualified persons, for example general practice managers.
  • For legal related disclosure as required by law.
  • For disease notification as required by law.
  • For use when seeking treatment by other doctors in this practice.
  • For the purpose of obtaining medical records, previous clinical reports and management regimes from other necessary treatment when I am not able to provide such consent.
  • Follow up reminders and recall phone calls/notifications for treatment and preventative healthcare.

 

You are entitled to request access to your medical records. We ask that you put your request in writing and we will respond in a reasonable amount of time. We may deny access to your medical records in certain lawful circumstances, such as if disclosure may cause a serious threat to your health or safety.

 

We will always explain the reasons behind our decision and your further options. There may be an administrative fee for the costs of providing you with copies of your medical records.

 

Disclosure of personal information

Helensvale Plaza Medical Centre will not disclose your personal information to any third party, except in the following circumstances:

 

  • it is for the purpose of provision of health services to you, as described above; or
  • it is for a regulatory purpose described above; or
  • it is part of bulk de-identified health information, as described above; or
  • it is otherwise required by law.

 

Supplying bulk de-identified health information

Helensvale Plaza  Medical Centre with your consent will provide third parties with a bulk quantity of de-identified health information. Before any health information is provided to a third party it is de-identified, that is, the name and address of the patient and any other information that could otherwise allow an individual to be identified, is removed from the health information.

That de-identified information is then aggregated with the de-identified health information in respect of other patients. The third party (eg, Primary Healthcare network) uses the bulk de-identified information it receives from Helensvale Plaza Medical Centre for the business purposes of the third party (eg, analysis of statistics, planning and management of their health services business).

Other than as described in this policy or permitted under the National Privacy Act, Helensvale Plaza Medical Centre uses its reasonable endeavours to ensure that identifying health information is not disclosed to any person. We keep health information for a minimum of 7 years from the date of the last entry in the patient record (unless the patient was a child in which case the record must be kept until the patient attained or would have attained 25 years of age). We are required to maintain such records under some laws.

Because of the sensitive nature of the information collected by us to provide its services, extra precautions are taken to ensure the security of that information.

 Our electronic files are password protected on several levels, and the computer back up tapes are stored off site. We require all our employees and contractors to observe obligations of confidentiality in the course of their employment/contract. We require independent contractors to sign a confidentiality undertaking.

 

 

How you can correct your personal information

If you believe that the personal information Helensvale Plaza Medical Centre holds about you is inaccurate, incomplete or not up-to-date please, let us know. Provided Helensvale Plaza Medical Centre agrees with you, we will correct it. In the case of health information you allege is incorrect, Helensvale Plaza Medical Centre will consult relevant health service providers about the matter. If Helensvale Plaza Medical Centre does not agree with you, we will place a statement of what you allege is correct where that information is kept and accessed.

 

Currency of this Privacy Policy

Helensvale Plaza Medical Centre reserves the right to change this Privacy Policy at any time. The varied policy terms will be made available to all patients at the reception counter of the medical centre. They will apply to each patient from the date that patient next visits the medical centre after the new policy was made available. You accept that by doing this, Helensvale Plaza Medical Centre has provided you with sufficient notice of the variation and agree you will be provided with no separate notification.

This Privacy Policy was created in January 2020.

 

How to contact us

Accessing your information, complaints and obtaining further information.

Any individual who wishes to:

 

  • Complain to us about a breach of privacy; or
  • Access his or her own information held by us; or
  • Correct any information held by us concerning his or her own information; or
  • Find out more about how we deal with personal information, that individual can contact
  •  

The Practice Manager Helensvale Plaza Medical Centre

 

 

Helensvale Plaza Medical Centre

 

Address: Shop 1, Helensvale Plaza

                 12 Sir John Overall Drive

                 Helensvale QLD 4212

Phone:    07 5573 0860

Fax:         07 5573 0940

Email:     reception@helensvaleplazamedical.com.au