07 5573 0860
WE BULK BILL ALL PATIENTS | OPEN 7 DAYS MONDAY - FRIDAY 8AM - 6PM | SATURDAY - SUNDAY 9AM - 1PM
**Important Coronavirus Message**
If you’ve returned from overseas travel or had contact with someone
who has in the last 14 days, do not book or attend your appointment.
Call our reception team for advice.
To minimise infection risks, we would ask that only patients attend the practice.
Family members and friends are advised to remain home wherever possible.
If you are experiencing flu like symptoms, please stay at home and call
13 HEALTH (13 43 25 84) immediately.
Dr Dia Al Khatshen
Skin Cancer Certificate
I have a special interest in Chronic disease management, skin cancer and minor procedures, paediatrics, sports medicine and Joint injection.
Languages spoken include English, Spanish
Dr Tanya Casey
Very well experienced Female GP with special interest in antenatal care and care of the newborn, women's health, paediatrics and mental health.
Language spoken is English.
Dr Ouda graduated from the Mansoura
University in Egypt in 1999.
He spent one year working as a general practitioner in upper Egypt before moving to Cairo to work
as an ophthalmology resident.
In 2005 Dr Ouda moved to the UK where he worked as an Ear, Nose and Throat doctor for over four years. During this period he completed a Diploma in ENT surgery and also passed the Royal College exams for General Surgery.
He then completed three years GP training and qualified as a general practitioner in 2015.
He believes in the value of continuing care to
individuals and families.
Dr Ouda has experience in all areas of general practice including chronic disease management, ear nose and throat, pediatrics and mental health. He is now performing ear Suctioning at the clinic and also
Dr Ouda speaks English and Arabic and
is currently learning German.
Dr Hla Theingi
Dr Theingi is a new full time GP who speaks English and Myanmar. She graduated from Medical University in Yangon, Myanmar and completed a one year internship in Myanmar and then moved to the UK.
Dr Theingi has worked in a wide range of medical specialties in the UK (Respiratory medicine, Gastroenterology, Oncology, Colorectal surgery, Orthopaedics, Paediatrics, Psychiatry, A&E and General practice) during her junior and specialist training years. In addition, she has over 3 years experience in A&E as a clinical fellow.
Dr Theingi has been driven by the holistic nature of family medicine, and therefore commenced her GP specialist training in the UK. She had achieved MRCGP (UK) and attained CCT in 2015. Since then she has been devoted to providing a comprehensive health care for the individual and family across all ages, genders and diseases of the body.
Her special interests are chronic diseases management, women's health, joint injection and minor procedures.
Dr Bo Bo (Nick) Hein
MBBS, FRACGP, DCH,
Diploma in Skin Cancer Medicine
Dr Hein has worked in different hospitals across QLD, VIC and NSW for a few years gaining experience in various specialities before his GP training.
He is a fellow of Royal Australian College of General Practitioners and has additional qualifications including Diploma in Child Health (Sydney Children’s Hospital) and Diploma in Skin Cancer Medicine.
Special interests - He enjoys all aspect of General Practice including Chronic disease Management, Children’s Health, Skin Cancer management and Travel medicine.
Dr Hein speaks English and Burmese.
Kathy Benn, APD, AN
Accredited Practising Dietitian, Accredited Nutritionist
Kathy has completed a Bachelor of Health Science (Nutrition & Dietetics) (Hons) and holds memberships with the Australian Dietitians Association (DAA), Obesity Surgery Society of Australia & New Zealand (OSSANZ), Eating Disorder Association (EDA) and Australia & New Zealand Academy for Eating Disorders (ANZAED).
Clinical experience includes hospital and private practice clinics assisting clients with a range of conditions including chronic disease. Past community projects include writing a cookbook for the elderly, developing corporate based eating programs, partnering with the City of Gold Coast to conduct cooking classes and presentations to various groups on a range of nutrition topics.
Speciality areas are using a non-diet approach for weight management, pre/post bariatric surgery and helping those suffering from eating disorders/disordered eating. Having a particular interest in eating behaviours, Kathy recently returned to university to further her education and skills in Psychology. Combining the two degrees has assisted in helping people create a more positive relationship with food and breaking free of yoyo dieting.
Kathy is passionate about fitness and participating in cycling and triathlon events, plus cooking up
a storm at home!
James graduated from the University of Queensland with a Bachelor of Physiotherapy (first class honours).
James enjoys working with a wide range of conditions and has developed a strong interest in men’s health and injuries of the back and shoulder. James uses a combination of evidence-based treatments and is very passionate about exercises and other self-management strategies to provide patients with long term solutions.
Growing up James was always involved in a wide range of sports including cricket, rugby and running, however these days his activities of choice are hiking and surfing.
Available Thursdays 8.00am - 12.00pm
Our Practice Policies
Fees & Billing Arrangements
One way of increasing access to quality health care is by reducing costs to the patients as much as possible.
We offer Medicare Bulk Billing Service to our patients who hold a current Medicare Card. However, some of our Special Procedures do require a Private Fee which is not covered by Medicare. Before any procedure is performed, a Doctor will discuss the fee with you where applicable.
For patients who do not hold a Medicare Card, we endeavour to keep our fees as low as possible. Payment is expected at the time of consultation and can be made by cash, EFTPOS, MasterCard/Visa. Please speak with the Receptionist for the current fee structure.
Helensvale Plaza Medical Centre runs an appointment system. You can make an appointment by contacting the practice by phone on 07 5573 0860, or booking Online. We also offer Walk-in appointments.
10 Minutes - Standard Appointment
20 Minutes - Long Appointment
Please inform Reception when booking if you may require a Long Appointment. If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.
Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.
Helensvale Plaza Medical Centre aim to adhere to appointment schedules however, the unpredictable nature of a Medical Practice means that Doctors sometimes run behind time. This is mostly due to a patient requiring urgent Medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.
We would really appreciate if you no longer need your appointment to please call and cancel so another patient can book the appointment.
Test Results, Repeat Prescriptions, Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our Receptionists are unable to provide you with your results over the phone.
If your Doctor is unavailable another Doctor in the practice would be happy to see you to help with your request.
Recall and Reminder System
Committed to preventative care, your doctor will seek your permission to be included on our reminder system.
Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.
If you do not want to be part of this scheme, please let your doctor or reception know.
It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor they must make an appointment to come in and see their preferred doctor.
Reception are happy to put forward requests however it is at the doctors discretion in how they choose to proceed.
This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor.
For your convenience car parking is available in the Helensvale Plaza car park.
Home visits and after hours care are available for regular patients who have a condition that prevents them from attending our practice. Visits will be at the discretion of the Patient's doctor. Patients must be registered with our practice and be located within 10km of our practice. Patients are privately billed $50.00 for this service.
After hours home visits can be organised by contacting 0487 373 388.
Management of Personal Health Information
Your medical records are private and confidential and only available to authorized members of staff. All information at Helensvale Plaza Medical Centre is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.
My Health record is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.
This practice can now upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
Suggestions or Complaints
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.
Phone: 07 5573 0860
Use the suggestion box
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
PO BOX 13281
The purpose of this document is to explain to you how Helensvale Plaza Medical Centre Complies with confidentiality and privacy obligation. This policy is readily available to all practice patients.
All patient records are the property Helensvale Plaza Medical Centre (and not the property of either the patient or the health service provider). This requirement assists, if the need arises, other health service providers in the medical centre in continuing the management of a patient’s needs.
Why do we collect your personal information?
Helensvale Plaza Medical Centre collects personal information about you for the primary purpose of providing quality health care, we require your consent to collect this information. It is essential you provide us with your personal details and a full medical history so that we may properly assess, diagnose, treat, and be proactive in your health care needs. We use your information you provide in the following ways.
What type of personal information is collected and how is it used?
To enable ongoing care, quality improvement with the practice, and keeping up to date with the Privacy Act March 2014 and the National Privacy Principles we wish to provide you with sufficient information on how your personal health information may be used or disclosed and record your consent or restrictions to this consent.
You are entitled to request access to your medical records. We ask that you put your request in writing and we will respond in a reasonable amount of time. We may deny access to your medical records in certain lawful circumstances, such as if disclosure may cause a serious threat to your health or safety.
We will always explain the reasons behind our decision and your further options. There may be an administrative fee for the costs of providing you with copies of your medical records.
Disclosure of personal information
Helensvale Plaza Medical Centre will not disclose your personal information to any third party, except in the following circumstances:
Supplying bulk de-identified health information
Helensvale Plaza Medical Centre with your consent will provide third parties with a bulk quantity of de-identified health information. Before any health information is provided to a third party it is de-identified, that is, the name and address of the patient and any other information that could otherwise allow an individual to be identified, is removed from the health information.
That de-identified information is then aggregated with the de-identified health information in respect of other patients. The third party (eg, Primary Healthcare network) uses the bulk de-identified information it receives from Helensvale Plaza Medical Centre for the business purposes of the third party (eg, analysis of statistics, planning and management of their health services business).
Other than as described in this policy or permitted under the National Privacy Act, Helensvale Plaza Medical Centre uses its reasonable endeavours to ensure that identifying health information is not disclosed to any person. We keep health information for a minimum of 7 years from the date of the last entry in the patient record (unless the patient was a child in which case the record must be kept until the patient attained or would have attained 25 years of age). We are required to maintain such records under some laws.
Because of the sensitive nature of the information collected by us to provide its services, extra precautions are taken to ensure the security of that information.
Our electronic files are password protected on several levels, and the computer back up tapes are stored off site. We require all our employees and contractors to observe obligations of confidentiality in the course of their employment/contract. We require independent contractors to sign a confidentiality undertaking.
How you can correct your personal information
If you believe that the personal information Helensvale Plaza Medical Centre holds about you is inaccurate, incomplete or not up-to-date please, let us know. Provided Helensvale Plaza Medical Centre agrees with you, we will correct it. In the case of health information you allege is incorrect, Helensvale Plaza Medical Centre will consult relevant health service providers about the matter. If Helensvale Plaza Medical Centre does not agree with you, we will place a statement of what you allege is correct where that information is kept and accessed.
How to contact us
Accessing your information, complaints and obtaining further information.
Any individual who wishes to:
The Practice Manager Helensvale Plaza Medical Centre